Customer Service

  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions

Privacy & Security

Because Canrix respects customer privacy and security, our top priority is protecting your information. We do not sell, share or rent your information. All of our online and digital services are opt-in, allowing you to unsubscribe or opt-out at any time. We follow the Access to Cannabis for Medical Purposes Regulations (ACMPR) guidelines for our medical marijuana members and we adhere to all Personal Information Protection and Electronic Documents Act (PIPEDA) regulations. For more information, please see the Health Canada website. Click Here for complete details regarding PIPEDA and patient privacy for medical patients.

We use a secure, encrypted ordering system with SSL security to protect your personal information. For any questions regarding privacy and security, please contact us at info@canrix.com

Returns & Replacements

We accept exchanges for store credit on marijuana items within thirty days of purchase and electronic accessories within seven days of purchase. All sales on glass and non-electronic accessories are final. Store credit may be used on any item and no cash refunds are offered.

Returns at Canrix can be refunded within 30 days with receipt under the following conditions:

  • Retail items may be returned unopened and unused within 30 days with receipt
  • Dried cannabis may be returned as long as your Licensed Producer accepts returns
  • No returns on homeopathics, special orders, food and personal body care products (i.e. shampoo, creams, bath products, cosmetics, and other health and beauty aids)
  • Report any complications with prescription items directly to a Canrix Patient Educator
  • Cash refunds available under $25 for cash or check sales when accompanied by a receipt
  • Refunds greater than $25 will be either: credited via original method of payment; a refund check from our finance department will be mailed directly to back to you within two weeks; or you can accumulate store credit

Payment, Pricing & Promotions

We offer some of the most competitive pricing in the industry, in addition to ongoing limited-time promotions offered through email, text, and newsletters to provide the best value to our members.